Privacy Policy

Brand Name: Siliconegenie

Official Website: www.siliconegenie.com

Data Controller: BV Cuisine Celien

Primary Support Email: silicone@siliconegenie.com

Phone: +32473172126

Company: BV Cuisine Celien

Address: Ballingsweg 3A, 9620 Zottegem

1. Data Controller Identity
   For the purposes of applicable data protection legislation, including the General Data Protection Regulation (GDPR) in the European Union and Belgium, as well as applicable United States federal and state privacy frameworks, the data controller responsible for the processing of your personal information is BV Cuisine Celien (operated by Siliconegenie, based in Belgium).
2. Information We Collect
   When you interact with www.siliconegenie.com, place an order for our kitchen utility items, or communicate with our team via silicone@siliconegenie.com, we collect specific categories of information necessary for commercial operations, fulfillment, and customer communication:

Contact & Identification Data: Full name, billing address, shipping address, email address, and telephone number.

Transaction & Order Data: Details regarding products purchased, order history, and fulfillment tracking records.

Communication Data: Inquiries, messages, or correspondence submitted through our email support channels.

Technical & Usage Data: IP address, browser type, device information, and website navigation patterns collected through standard analytics and cookies.

3. Payment Processing via Stripe
   To facilitate secure financial transactions, payments on www.siliconegenie.com are processed by Stripe. When you complete a transaction, your payment card details and financial information are transmitted directly to Stripe, Inc. and its affiliated entities, which act as independent payment processors and data controllers regarding your financial credentials.

Stripe processes your payment information in accordance with its own privacy policies and global compliance frameworks (such as PCI-DSS standards). Siliconegenie does not store, retain, or have access to full credit card numbers or sensitive payment credentials on our internal servers.

4. Purpose of Data Processing
   We process personal data strictly for legitimate business and operational purposes, including:

Processing, preparing, and fulfilling orders placed through www.siliconegenie.com.

Managing customer service inquiries and communicating regarding order status or support requests via silicone@siliconegenie.com.

Complying with legal, tax, accounting, and regulatory obligations mandated by Belgian, European, and United States jurisdictions.

5. Data Retention Periods
   We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, and to comply with legal, statutory, and regulatory retention requirements:

Transaction and Financial Records: Retained for a minimum period of 7 to 10 years in accordance with Belgian and European commercial accounting, tax, and anti-fraud regulations.

Customer Support & Correspondence: Retained for up to 3 years following the closure of a support inquiry to address potential follow-up questions or administrative requirements.

Marketing & Technical Logs: Retained for a maximum period of 12 to 24 months, after which analytics and browsing logs are securely anonymized or deleted.

6. Data Subject Rights (EU & US Standards)
   Depending on your place of residence (including the European Union, Belgium, or applicable United States jurisdictions), you possess statutory rights regarding your personal information, including:

The right to access and obtain a copy of your personal data.

The right to request correction of inaccurate or incomplete data.

The right to request deletion or restriction of data processing, subject to overriding legal retention obligations.

The right to object to data processing under specific circumstances.

To exercise any of these rights, please submit a formal request via email to silicone@siliconegenie.com.

7. International Data Transfers
   As Siliconegenie operates from Belgium and serves customers across Europe and the United States, personal information may be transferred across international borders. All international data transfers comply with applicable legal mechanisms, including Standard Contractual Clauses (SCCs) or adequacy decisions recognized under European and United States law.
8. Policy Amendments
   Siliconegenie reserves the right to modify or update this Privacy Policy at any time to reflect changes in operational practices, administrative updates, or legal mandates in Belgium, Europe, and the United States. The revised policy will be posted on www.siliconegenie.com with an updated effective date.