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Refund Policy

Brand Name: Siliconegenie

Official Website: www.siliconegenie.com

Primary Support Email: silicone@siliconegenie.com

Phone: +32473172126

Company: BV Cuisine Celien

Address: Ballingsweg 3A, 9620 Zottegem

  1. Scope & Payment Methods
    Siliconegenie operates from Belgium and fulfills orders for customers across Europe and the United States. To facilitate secure financial transactions on www.siliconegenie.com, we support major international payment options. Customers can complete purchases using traditional credit and debit cards, including Visa, Mastercard, and American Express, as well as modern digital wallets and mobile payment solutions, including Apple Pay and Google Pay.
  2. Shipping Timelines & Transit Investigation
    Delivery Standards: We collaborate with established international carriers, including DHL, FedEx, and UPS Priority, to fulfill orders. Standard delivery typically requires approximately 7 to 10 business days.

Tracking Notifications: At key operational milestones—including order fulfillment, transit handover, and local postal routing—our system automatically dispatches email notifications to the address provided during checkout to inform customers of order progress.

Transit Delays & Resolution: If a customer’s order exceeds standard shipping expectations, Siliconegenie will initiate an official investigation with the respective carrier. Depending on the outcome of the investigation and actual circumstances, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.

  1. Right of Withdrawal & Returns (EU & US Standards)
    In compliance with consumer protection frameworks in Europe and the United States, our return and refund procedures are structured as follows:

14-Day Right of Withdrawal: Consumers residing within the European Union possess a statutory right to withdraw from their purchase within 14 days of receiving their goods, without providing any justification. To exercise this right, customers must notify us via email at silicone@siliconegenie.com within the 14-day window.

Return Addresses:

European customer return facility:Ballingsweg 3A, 9620 Zottegem

United States customer return facility:Ballingsweg 3A, 9620 Zottegem

  1. Damaged or Defective Items
    If an item arrives with defects or damage, customers may contact our support team via email at silicone@siliconegenie.com and provide photographic evidence of the issue. Upon verification of the submitted evidence, we will process a refund or replacement for the order. To streamline resolution for damaged goods, physical return of the damaged item is not required; digital photographic documentation is sufficient.
  2. Refund Processing & Support
    Approved refunds will be processed through the original payment method utilized during checkout. For any questions regarding returns, refunds, or order status, customers may contact our support team via email at silicone@siliconegenie.com. We endeavor to review and reply to all submitted messages within 24 hours under standard operational circumstances.