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Shipping Policy

Brand Name: Siliconegenie

Official Website: www.siliconegenie.com

Primary Support Email: silicone@siliconegenie.com

Phone: +32473172126

Company: BV Cuisine Celien

Address: Ballingsweg 3A, 9620 Zottegem

  1. Scope & Geographic Coverage
    Siliconegenie operates from Belgium and fulfills orders for customers residing across Europe and the United States. All culinary utility products, including silicone spatulas and ladle sets offered on www.siliconegenie.com, are subject to the shipping and fulfillment terms outlined below.
  2. Processing & Fulfillment Schedule
    Order Processing Time: Standard order processing and preparation require 1 to 2 business days prior to dispatch.

Operational Control: We maintain thorough administrative oversight of our inventory preparation and packaging workflow to ensure proper handling of every item before dispatch.

  1. Shipping Partners & Delivery Timelines
    Carriers & Priority Services: We collaborate with established international logistics partners, including DHL, FedEx, and UPS Priority, to ensure dependable shipment of orders to our customers in Europe and the United States.

Standard Transit Duration: Following dispatch from our facility, standard delivery typically requires approximately 7 to 10 business days, depending on the destination region and local postal routing.

  1. Shipment Tracking & Notifications
    To maintain transparency throughout the delivery process, our system automatically dispatches email notifications to the address provided by the customer during checkout at key operational milestones, including:

Order fulfillment and dispatch confirmation

Transit handover and arrival at primary logistics hubs

Local postal routing and final delivery milestones

These automated updates allow customers to monitor the progress of their shipments step by step.

  1. Transit Delays & Resolution Protocol
    If a customer’s order exceeds the standard shipping duration, Siliconegenie will initiate an official investigation with the respective carrier. Depending on the outcome of the carrier investigation and the actual circumstances of the case, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.
  2. Risk of Loss & Legal Compliance
    In strict accordance with applicable consumer protection legislation in Belgium and the European Union, the risk of damage or loss of goods remains with Siliconegenie and transfers to the consumer only upon physical receipt of the goods by the consumer (or a designated third party indicated by the consumer other than the carrier). United States transactions are managed in alignment with applicable federal and state commercial guidelines.
  3. Contact & Support Inquiries
    For any questions regarding shipping status, tracking notifications, or delivery inquiries, customers may contact our support team via email at silicone@siliconegenie.com. We endeavor to review and reply to all submitted messages within 24 hours under standard operational circumstances.